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Resolvo Cloud

Legal

Privacy Policy

Last updated: 08/01/2025

Resolvo Cloud

Privacy Policy

Last updated: 08/01/2025

At Resolvo Cloud, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at legal@resolvocloud.com (opens in new tab).

1. Information We Collect

We collect personal and non-personal data to provide and improve our services.

Personal Data

We may collect the following personal information directly from you:

  • Identity Information: Name, email address, and phone number.
  • Payment Information: Billing address and payment details (processed securely via third-party payment providers).
  • Account Information: Username, passwords, and account preferences.
  • Communication Data: Any information you provide when contacting customer support or submitting inquiries.

Non-Personal Data

We collect non-personal data for analytical and operational purposes:

  • IP address, browser type, operating system, and device information.
  • Interaction data, such as page views, clicks, and time spent on our website.

We ensure that non-personal data is anonymized wherever possible.

We process personal data only when we have a lawful basis, as defined by the GDPR. These bases include:

  • Performance of a Contract: To provide services you have requested, including account management and payment processing.
  • Legitimate Interests: To improve our services, prevent fraud, and enhance security.
  • Consent: For optional features like marketing communications (with your explicit consent).
  • Legal Obligation: To comply with applicable laws and regulations.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our hosting and cloud services.
  • To process transactions and manage billing.
  • To communicate with you, including sending service updates or responding to inquiries.
  • To ensure the security and integrity of our platform.
  • To comply with legal obligations and resolve disputes.

We do not sell or rent your personal data to third parties.

4. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website performance.

Types of Cookies We Use

  1. Essential Cookies: Required for core functionalities such as security and account access.
  2. Analytical Cookies: Collect anonymized data about site usage to improve user experience.
  3. Functional Cookies: Remember your preferences and enhance usability.

By using our website, you agree to the use of cookies as outlined in this Privacy Policy. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

Third-Party Cookies

We use third-party services, such as:

  • Google reCAPTCHA: For security purposes.
  • Adyen: For secure payment processing.

These services may collect additional data governed by their respective privacy policies. Please review their policies for more information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

  • Account Data: Retained for the duration of your account and for up to 12 months after account closure, unless required otherwise by law.
  • Payment Data: Retained in compliance with financial regulations.

Non-personal data may be retained for analytical purposes.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest.
  • Regular security assessments and updates.
  • Limited access to personal data by authorized personnel only.

While we take all reasonable precautions, no method of transmission or storage is completely secure. You are responsible for safeguarding your account credentials.

7. Sharing Your Information

We may share your personal data with third parties only in the following circumstances:

  • Service Providers: For payment processing, customer support, or analytics.
  • Legal Obligations: To comply with applicable laws, court orders, or regulatory requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We ensure that all third-party partners adhere to strict confidentiality and data protection standards.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Rectify inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Restriction: Limit the processing of your data.
  • Portability: Receive a copy of your data in a machine-readable format.
  • Objection: Object to data processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us at legal@resolvocloud.com (opens in new tab).

9. International Data Transfers

Your personal data may be transferred to and stored in countries outside of the European Economic Area (EEA). We ensure that such transfers comply with GDPR by:

  • Using countries with adequate data protection laws.
  • Implementing standard contractual clauses approved by the European Commission.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The "Last Updated" date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at legal@resolvocloud.com (opens in new tab)

Thank you for trusting Resolvo Cloud with your data.