Resolvo Cloud

Terms of Service

Last updated 09/10/2025

By visiting our website or using our services, you agree to comply with and be bound by the following terms and conditions of service, including our Privacy Policy and Acceptable Use Policy. Please read these terms carefully before using our services. If you do not agree to these terms, you may not use our services.

Account Registration

To access our services, you must create an account with Resolvo Cloud. If you are under the legal age in your jurisdiction, you may use our services with the consent and supervision of a parent, guardian, or legal representative who agrees to be bound by these terms on your behalf. You are responsible for maintaining the confidentiality of your account information, including your email and password. You agree to provide accurate and complete information when creating your account and to promptly update any information that may change. Your privacy is protected in accordance with our Privacy Policy.

Payment and Billing

Resolvo Cloud offers various payment plans for our services. By signing up for a payment plan, you authorize us to charge the applicable fees to your chosen payment method on a recurring basis according to the billing cycle specified in your plan. You are responsible for all charges incurred under your account, including any applicable taxes.

For example, if you sign up for a monthly plan priced at $10, you will be charged $10 monthly using the payment method you provided during registration. Failure to pay fees may result in the suspension or termination of your account.

Content and Usage

You are solely responsible for the content you upload, publish, or distribute through our services. You agree not to use our services for any illegal, malicious, or unauthorized purpose, including but not limited to the distribution of malicious software or copyrighted material without permission. You must comply with all applicable laws and regulations.

For example, you cannot upload content that infringes on someone else's copyright or violates any applicable laws. Resolvo Cloud reserves the right to remove or disable any content that violates these terms or is otherwise objectionable.

Intellectual Property

All intellectual property rights in our services, including but not limited to trademarks, logos, designs, and software, are owned by Resolvo Cloud or its licensors. You may not use our intellectual property without our prior written consent, except as allowed for promotional purposes with our permission.

Termination

We may terminate or suspend your account at any time for a reason, which includes but is not limited to violations of these terms. Upon termination, your right to use our services will immediately cease, and you will remain liable for any outstanding fees.

For example, if you violate the terms by engaging in malicious activities, your account may be terminated, and you will still be responsible for any unpaid fees. We may, at our discretion, allow for reactivation of your account after termination.

Limitation of Liability

Resolvo Cloud shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with our services, even if we have been advised of the possibility of such damages. In no event shall our total liability exceed the amount paid by you for the services during the twelve-month period preceding the claim.

For instance, if one of our services experiences a temporary outage outside of the Service Level Agreement, our liability will be limited to refunding or compensating the amount equivalent to what you paid for our service during the affected period. We will make reasonable efforts to address and resolve any issues related to service disruptions or data loss.

Service Availability and Uptime

Resolvo Cloud strives to provide reliable and consistent service availability in accordance with our Service Level Agreement (SLA). However, we cannot guarantee uninterrupted service due to factors beyond our control, including but not limited to maintenance, system failures, or external factors such as cyberattacks or natural disasters.

Scheduled Maintenance

• Resolvo Cloud may perform scheduled maintenance to ensure optimal service performance. Notifications of such maintenance will be provided in advance whenever possible.

Unscheduled Downtime

• In the event of unscheduled downtime, Resolvo Cloud will work diligently to restore services as quickly as possible. Any compensation or credit for downtime will be determined in accordance with our SLA.

Data Security and Privacy

Resolvo Cloud is committed to maintaining the security and confidentiality of your data. We employ industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Customer Responsibilities

• You are responsible for implementing appropriate security measures, such as strong passwords and regular account monitoring, to protect your account and data.
• You must notify Resolvo Cloud immediately if you suspect unauthorized access or any security breach.

Data Processing and Privacy Compliance

• By using our services, you acknowledge that your data may be stored or processed in countries where Resolvo Cloud operates or where our service providers are located.
• Resolvo Cloud complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws. For more information, refer to our Privacy Policy.

Indemnification

You agree to indemnify, defend, and hold harmless Resolvo Cloud, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of:

• Your use of our services.
• Any breach of these Terms of Service by you or your authorized users.
• Any violation of applicable laws or third-party rights by you or your content.

Service Modifications

Resolvo Cloud reserves the right to modify, discontinue, or suspend any aspect of its services at any time, with or without notice. We will make reasonable efforts to provide advance notice of significant changes that may affect your use of our services.

Changes to Terms

Resolvo Cloud may revise these Terms of Service from time to time. Updates will be posted on our website, and the "Last Updated" date will reflect the most recent revision. Continued use of our services after such changes constitutes your acceptance of the updated terms.

Feedback and Dispute Resolution

Feedback

We value your feedback and encourage you to share your suggestions for improving our services. Any feedback submitted becomes the property of Resolvo Cloud, and we may use it without restriction or obligation to compensate you.

Dispute Resolution

In the event of a dispute, you agree to first attempt to resolve the issue informally by contacting us at legal@resolvocloud.com (opens in new tab). If the dispute cannot be resolved informally, it will be subject to the Governing Law and jurisdiction provisions outlined in this agreement.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of The Kingdom of Norway. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If you have any questions or concerns, please do not hesitate to contact us at legal@resolvocloud.com (opens in new tab).

Entire Agreement

These Terms of Service, along with our Privacy Policy, Acceptable Use Policy, and any applicable SLA or additional agreements, constitute the entire agreement between you and Resolvo Cloud concerning your use of our services. They supersede any prior agreements or understandings, whether written or oral.

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Thank you for choosing Resolvo Cloud. We are committed to providing you with reliable hosting services and upholding the terms and conditions outlined in this Terms of Service agreement.